FAQs
- Who are you?
- How can I contact you?
- How do I Sign Up?
- What does the registration on your site?
- How can I order the goods?
- Made in advance?
- Market only products on the site?
- What payment methods do you accept?
- How long will the goods be shipped?
- How is the shipping?
- Shipping costs?
- Sent to 'country?
- What 'is the guarantee of your products?
- How do you manage the withdrawal of the goods?
Who are you?
bergamomisure.it is a site run by the STC STUDY TECHNICAL AND TESTING LTD, hereinafter named STC srl.
We are a company founded in 2000 with the 'idea of providing diversified services companies, such as supply of components for the' automation, portable instruments for quality control and testing el 'starting power distribution systems.
HEADQUARTERS
PI e CF 02838740161
Piazza A. Moro No. 36
Grassobbio 24050 - Bergamo - Italy
How can I contact you?
You can contact us through the 'e-mail address info@bergamomisure.it (also found on the Microsoft Network Messenger), through the 'form in the contact , or by phone (+39) 035 335500 and Fax (+39) 035 42 33 982.
Our office is open Monday to Friday from 9.00 to 12.00 and from 14.30 to 17.30.
How do I Sign Up?
To register you need to do is click on the link "REGISTER" at the bottom of the form "Login", and include your name and email address. For subsequent orders will be required to perform the billing address and spadizione.
What does the registration on your site?
Registration to our site in no way implies any obligation to purchase.
You might receive commercial email about special offers on our website or special notices. To stop receiving future communications follow the steps below to 'email received.
How can I order the goods?
Orders can be made through the site through the "Add to Cart" and complete the cash.
If you prefer to order by fax send 's order made payable to you the product (which should indicate the product codes purchased, shipping prices and terms of payment agreed upon) to (+39) 035 42 33 982, or you can ask the module 'return signed order from the same fax number.
Made in advance?
Absolutely. Contact us to receive free estimates and personalized.
Market only products on the site?
No. The site contains some of the products that we sell. Contact us to request the portable equipment that best suits your needs.
What payment methods do you accept?
Forms of payment accepted are:
- Paypal / Credit card: If you make the 'order through our store and choose this payment option, you will be automatically directed to the PayPal site where you can decide whether to pay by credit card or through your Paypal account
- Bank transfer in advance to the coordinates that will be shown.
- Postal order to 'address that will be shown
- Mark
The products will be sent only to the moment of the case of credit? Amount, possibly to shorten lead times which are needed for credit institutions to notify the sums paid, it is recommended to send through e_mail ( info@bergamomisure.it ), A copy of the receipt of payment.
STC reserves the right to cancel? Order if payment is not received after 10 (ten) calendar days from the date of confirmation of the Order, except payments in cash or in cash.
How long will the goods be shipped?
The order processing times are listed below in the detailed specifications of each product, these times are added up forwarding of their chosen carrier. While that statement is true, the processing times of 'order may be delayed.
How is the shipping?
Delivery is by SDA in 1 / 2 working days of evasion 's order. Upon shipment you will receive a confirmation email with the 'indication of the tracking number through which you can track the status of your shipment.
If you tell us your couriers in the order the manner in which we can contact them.
The products will be delivered to the address indicated at the time of confirmation of the Order of purchase. Ordered goods are shipped in a sealed envelope containing the invoice and the goods are sealed in original packaging as supplied by the distributor.
Delivery of the products is always on weekdays.
CAUTION Do not ever withdrawn parcels tampered with. If the package was tampered with, refuse the delivery as the reason for writing down the reason for the refusal. This action will allow STC Ltd compensation from the agents and at the same time to have you return the goods have been ordered. Remember, however, to tell the? Problem through your e-mail to the address \ n info@bergamomisure.itShipping costs?
Shipping charges are fixed at the expense of 'buyer and amounted to EUR 10 + VAT for parcels weighing less than 30kg. E 'possible to ask for insured shipping or other shipping details.
Sent to 'country?
Yes, also send to 'foreign. After making the 'order you will receive a quote for shipping costs. Orders placed by non-Italian companies will be dispatched only after confirmation of 'payment.
What 'is the guarantee of your products?
Unless otherwise indicated all the products that we sell are guaranteed for 12 months from the date of issue.
STC Ltd warrants its products that prove defective or incorrectly shipped product. The guarantee applies to the product that has defects of conformity and / or malfunction, provided the same product is used properly in accordance with its intended and as required by the specifications declared.
You can replace the defective product within 15 (fifteen) days of receipt. The return of a defective product is in accordance with the following actions:
- the client must communicate? problem encountered, calling our call center 035 335500 or, alternatively, by sending a telegram or e-mail
- ship the defective product with a description of the annexed? incident and the pattern of media use and reproduction copy of your purchase receipt in the shipment
If there had not received any specific requests, STC Ltd will hold the product pending the requested information.
Upon receipt of documentation, STC Ltd will replace the defective product at its own expense. Shipping charges are not refunded.
How do you manage the withdrawal of the goods?
Pursuant to and in compliance with the DL May 22, 1999 185, l? Buyer has the right to exercise the withdrawal right for all products offered by STC srl.
L? Buyer who seeks to exercise the right of withdrawal must: submit within 10 (ten) days from receipt of product to demonstrate the desire to reap the benefits granted by Law 185 of May 22, 1999. In the letter, the customer must indicate the bank account where you prefer to receive the? Crediting of the amount paid.
The event will be sent to STC Ltd by registered letter with acknowledgment of receipt or, alternatively, by telegram or, alternatively, by fax. The event s? Intends to ship on time only if the shipment is within the time limits of 10 (ten) calendar days.
STC srl will perform? Order credit on the cost of products shipped within 14 (fourteen) days of receipt of goods returned by the customer. L? Amount will be credited to the account at the Institute of Credit specified by the customer in the letter which expressed the right of withdrawal. Transport costs for the return of the product / s will be borne by the customer.
STC srl reject any returned product does not conform to? Original or if they have not been met as described above, such as the time required by law (Article 5 of Decree 185 of May 22, 1999), has not been paid expenses return of the goods or if the product is returned undamaged original packaging and complete with manuals and accessories in original content. In addition, the customer must attach a copy of the invoice for products returned with the goods received.
